FAQ

Do you offer international shipping?

Yes! :D

We offer National and International shipping.

How much does shipping costs and how long does it take?

Shipping is calculated based on your location and the items in your order.

We currently offer two different shipping models to choose from:

  • Untracked traditional mailing (Mexico only) — For lower costs. Estimated times could oscillate between 10 to 30 business days depending on the region you are ordering from.

    *Please be aware that untracked mailing may result in lost packages or long
    shipping times. We currently do not offer refunds for any package lost on transit.

  • Standard mailing — For added tracking at a moderate price. Estimated transit time between 5 and 30 business days depending on region of destination.

Also be aware that for our international shipping, we send through national post service to get the best shipping prices, which means extra import taxes may apply on your end once you receive the
package.

Why is there no Express Shipping option?

International Express shipping prices are too high in comparison to the prices of our products, which makes it an unviable option at the moment.

When will I get my order?

Processing time can take 3 to 5 business days before shipment is sent. We appreciate your patience. :)

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and shipping model.

Do you offer refunds?

We do not offer refunds at the moment. Thank you for understanding.